Baby care centre

baby care centre

In some instances, a baby care centre is a necessity for working parents or carers, for others, it is an opportunity for your child to be exposed to new experiences, among a range of other great benefits.

At Nestle In Goonellabah our Tadpoles program offers care for children between 0-2 years of age. Providing a purpose-designed and encouraging environment that supports the individual development of each child. The Tadpoles’ area is a mix of carpeted and cushioned soft areas, as well as hard floor areas for eating and messy play. A breathable and large cot room with full viewing facility, monitors, and air conditioning ensures the comfort and safety of your sleeping child, you can read more about how Nestle In Goonellabah approaches sleep times here. Our Tadpoles’ also have a separate outdoor play area, allowing the children to feel safe and secure in their own environment.

All areas at Nestle In are set up to support your child’s safety and security whilst also supplying a range of quality resources, encouraging both open-ended and structured play.

Understanding the nerves that can come with your child’s first day of care, we love to welcome parents into our baby care centre Goonellabah for a “day in the life” of their child. This can be especially beneficial for first-time parents or carers who are not familiar with the day to day running’s of a child care centre. This also gives them the opportunity to acquaint themselves with the carers at the centre.

During this visit parents experience the Tadpoles environment, helping them feel more secure and confident in themselves, understanding the structured daily routine of their little ones. Nestle In Goonellabah educators fully support the Tadpole’s daily routine, even the youngest child has a schedule at day care, this aids in minimising disruption and has proven to extremely beneficial.

At Nestle In Goonellabah we have an open door policy where you and your family are welcome to visit our centre at any time. We encourage family participation and even encourage parents, carers and grandparents to come in for a book reading session.

From newborns to toddlers, spending time with other children of a similar age in a supervised structured and safe environment promotes confidence.

Our Tadpoles program also encourages children’s milestones; such as self-help skills, addressing attachment, and gross motor skills such as sitting, crawling and walking.

Other cognitive boosting activities include; learning from cause and effect experiences, early literacy such as learnings from labelling items in the environment, picture books, simple songs/rhymes and finger plays. Early numeracy is also touched upon, counting, stacking blocks and cups, as the child progresses.

Creativity is also widely promoted at our baby care centre Goonellabah. Allowing opportunities for creativity extensively develop their young minds through finger painting, brush painting, sand and water play and dough – rolling and sensory play.

Our Parent Handbook explains further essential information that you will need to be aware of whilst your child is attending care at Nestle In Goonellabah.

Please contact us if you have any questions about the Tadpoles 0-2 years program at Nestle In Baby Care Centre Goonellabah facilities here, we’d love to connect with you to discuss any needs you or your child might have.

Enrol your child in our Pre-School program now 


nestle in award win

A proud moment for Lisa Martin, owner and director of Goonellabah Nestle In Preschool and Early Learning Centre after being crowned with another prestigious award – winning the best in the region for ‘Personal Services’ at the 2018 NSW Business Chamber Regional Awards, held at the weekend.

Lisa could hardly contain her excitement after winning another award - two accolades in the past few months, “Wow, we didn’t expect this! What an incredible honour and a huge achievement to win the Regional Award! I am thrilled and extremely grateful to work with such an incredible team, this recognition wouldn’t be possible without them!”

Lisa was presented with the ‘Personal Services’ award by sponsor Josh Mills, manager of WIN Television network, at the Gala Event held at Elements of Byron, in Byron Bay, on Saturday night.

This win, on top of their recent local award win for the ‘Personal Services’ category at the Lismore Business Excellence Awards, signifies how far the business has come since humble beginnings in 2011.

“The award solidifies the collaboration of our carefully chosen team who are wholly dedicated to providing our children with the love and nurture we believe all children deserve. The lessons we teach our children in the early year's shape who they will grow to be, and all children are taught valuable skills that will prepare them all the way through to Primary school and beyond. Everything we’ve achieved stems from our passion and ever-evolving vision of how childcare needs to be and we intend to continue to provide exceptional standards to children and families in the local area” said Lisa.

In Lisa’s acceptance speech, she congratulated her team and exclaimed, “This trophy is for you!” She also thanked the NSW Chamber, the WIN Network and Barefruit Marketing, who have worked with Nestle In across all their marketing efforts, and congratulated all of the finalists.

Since the beginning Lisa, with her team, have been the driving force behind the success of Nestle In and have been the forefront in offering an inclusive environment that caters for all cultures, social backgrounds and developmental abilities. Lisa considers herself and her team lucky to be on a platform where they support child(ren) and families in an authentic manner and can really make a difference in their lives, now and into the future.

“For me, it’s really important to know that not only is our centre recognised but the childcare profession is also being acknowledged,” she says.

The Goonellabah Nestle In story began 9 years ago out of a need for families who were in the work force or studying, looking for quality education. It has grown considerably year on year. With 19 enrolled students across two days to now employing 12 staff members, including a permanent in-house chef that operates out of a state-of-the-art kitchen facility, and caring and educating for 50 children on a daily basis.

“Our team believe in creating a welcoming space for children and families to grow and learn in a safe, nurturing, fun and educational environment. We provide the highest quality early childhood programs supported by early childhood teachers and qualified educators, which meets the emotional, physical, social and cognitive development of each and every child and their ability to build lifelong skills and strengths,” Lisa says.

These awards measure high praise, for Nestle In, earnt by delivering a personal service that is recognised by the highest level for an early childhood education provider in the region. It highlights the sum of efforts contributed by every individual part of the organisation who ensures that all children and families receive the best quality care and education.

“To be named regional winner is recognition of our team’s dedication to providing quality early childhood education, but also to the wonderful and unique relationship between educators and the children in their care,” Lisa says.

Nestle In is a purpose built and privately-owned long day care centre that educates and cares for babies through to preschoolers (0-5 years), situated in Goonellabah (with a sister centre located in Alstonville) and is conveniently open long day care hours from 6:30am to 6:30pm.

Early Childhood Educators Day!

Educators Day

Thank you to our Educators from us

We took the time to say thank you to all our staff last week for Early Childhood Educators Day!

This day recognises and celebrates the work of Australia's educators in early learning centres (long day care centre based), kindergarten/preschool services, family day care, occasional care and Outside School Hours Care (OSHC), for their wonderful contribution to the wellbeing and healthy development of the young children in their care.

It's also a chance to say thank you to not just our centre and educators but to all Australia’s early childhood educators on a very personal level by service operators, families and their children, as well as collectively at the national level.

This year, Early Childhood Educators Day took place on Wednesday 5th September.

Thank you to our Educators from our children

Our children took the time to thank all our educators on the day in their own special way.

It was a fun day had by all.

Goonellabah Childcare Centre Wins Award for Excellence

Lismore Chamber of Commerce Awards Nestle In

One of the region’s childcare centres has been crowned the best in ‘Personal Services’ at the Lismore Property Managers Business Excellence Awards, held last weekend. Owner and founder of Nestle In Preschool and Early Learning Centre Goonellabah, Lisa Martin, could hardly contain her excitement after the acknowledgement – and for winning her first business award, hopefully, the first of many.

Lisa was presented with the ‘Personal Services’ award by Thomas George MP, Member for Lismore, and sponsored by the Lismore Chamber of Commerce, at the Gala Event last Saturday night, at Trinity Sports Hall, Lismore. “This is a huge shock! I feel extremely grateful, it’s an incredible honour and achievement to win this award because it means all the hard work and dedication myself and the team have put into the centre since taking over in 2011 is being well and truly recognised,” says Lisa.

“The award solidifies the collaboration of our carefully selected team who are wholly dedicated to providing our children with the love and nurture we believe they need. Each and every child at our centre(s) are taught valuable skills that will prepare them all the way through to Primary school and beyond. Everything we’ve achieved stems from our passion and ever-evolving vision of how childcare should be and the exceptionally high standards we work to for our children and their families.”

In Lisa’s acceptance speech, she thanked the Chamber of Commerce and Barefruit Marketing in Ballina, who have worked with Nestle In across all their marketing. She also congratulated all of the finalists. Since taking over the Goonellabah centre 9 years ago, Lisa has been the driving force behind the success of Nestle In Goonellabah. This is just one of 3 centres run by Lisa – along with her dedicated team she also runs Nestle In Alstonville and Possum Place Childcare Alstonville.

She ensures they are always at the forefront in offering an inclusive environment that caters for all backgrounds, cultures and developmental abilities. Lisa considers herself and her team lucky to be on a platform where they can support children and their families in an authentic manner and make a lifelong difference in their early years. The Nestle In story began 16 years ago when Lisa purchased the Alstonville centre in 2002.

In 2012 Lisa wanted to share her passion with the Goonellabah community and rescued the centre in Oliver Avenue from Lismore Council.  The Goonellabah centre has grown considerably year on year. Beginning with just 11 enrolled students across two days to now employing 13 staff members, including a permanent in-house chef that operates out of a state-of-the-art kitchen facility. The centre currently cares for and educates 45 children on a daily basis.

Nestle In is a purpose built and privately-owned long day care centre that cares for babies through to toddlers (0-5 years) and is conveniently open from 6:30 am to 6:30 pm to suit working or studying families. They have a restaurant-grade kitchen on site where their qualified chef prepares fresh, organic meals for the children daily. “Our entire staff believe in creating a welcoming space for children and families to grow and learn in a safe, nurturing, fun and educational environment. We provide the highest quality Early Childhood Programs which meet the emotional, physical, social and intellectual needs of each individual child,” she says.

Nestle In will now head to the Northern Rivers Regional Business awards taking place later this year.

Lismore Business Excellence Award Finalists

Child Slide

This weekend, Nestle In Goonellabah will be in the running for the Personal Services & Aged Care category to win an Award at the Lismore Chamber of Commerce Business Awards.

This is the first time we've entered an award and are absolutely thrilled to be involved in a community event recognising businesses for their hardwork and dedication.

Nestle In Preschool and Early Learning Centre Goonellabah, near Lismore has been proudly based in a welcoming space of Oliver Avenue Goonellabah since 2011 and was founded by Lisa Martin.

It is a purpose built and privately owned long day care centre that cares for babies through to toddlers (0-5 years) who are nurtured and taught valuable life skills that will prepare them all the way through to Primary School (and beyond).

Nestle In Goonellabah was born out of a need for families who were in the work force or studying, looking for quality education and care centre for their children with a safe and secure environment.

The Nestle In story started back in 2002, 9 years beforehand, when Lisa Martin turned her unwavering passion for caring for children into a fully (and still) operational day centre, Nestle In Alstonville.

Since then, Lisa took over the Koala Childcare Centre in Goonellabah, which was to be shut down by council due to no suitable tenders. Lisa took the challenge knowing the business needed some serious attention including re-staffing, rebranding, refurbishing and filling occupancy; with only 19 enrolled students across two days, and 9 staff members.

The business is now known as Nestle In Goonellabah and is growing year and on year, filling the gap in the market for regional child care. The centre currently holds 42 students with 32 permanent staff, 3 casual and 3 contractors including, 2 out of the 9 original staff members.

Since the beginning Lisa, with her team, have the been the driving force behind the success of Nestle In and have been the forefront in offering an inclusive environment that caters for all cultures, developmental abilities. She considers herself and her team lucky to be on the platform where they support child(ren) and families in an authentic manner and make a difference in their lives.

Our entire staff believe in creating a welcoming space for children and families to grow and learn in a safe, nurturing, fun and educational environment. We provide the highest quality Early Childhood Programs which meet the emotional, physical, social and intellectual needs of each individual child.

The Gala event will be held on Saturday night 18th August, at the Trinity Catholic College in Lismore. Wish us luck!

The Lismore Lantern Parade

A burst of lights beamed up the streets of Lismore on Saturday 23 June for this year's huge Lantern Parade.

From 12pm right through until 9pm families and friends came together, including our Alstonville centres Nestle In AlstonvillePossum Place Alstonville Preschool & Early Learning Centre to join our Goonellabah children and families as they carried hand made and decorated lanterns in the parade. The parade starts from 5:30pm – 6:30pm from the corner of Market and Molesworth Street and will culminate at The Quad in Rural Street, Lismore to represent the centre.

We had an overwhelming response to our participation in the Lismore Lantern Parade. Here are some more memories of the Lismore Lantern Parade 2018 and our head facilitator Lisa Martin was so proud to be leading our cohort escorted by the giraffe.

This special sharing time was a highlight for our families and friends. It is a chance for everyone to get together outside of school hours and enjoy some local and nearby community festivities.

The little ones had a wonderful time sharing and creating the lanterns, it evoked great emotion and a sense of connection for all. It’s beautiful to watch a child develop learn through immersing themselves in something they can be proud of and participate in. As well as it's just as important as early brain development to see the joy of seeing the children smile, laugh & play.

Here’s how to transition to the new Child Care Subsidy

Child Care Fee Assistance Changing

Have you transitioned to the new child care subsidy?

July 2, child care fee assistance is changing. Child Care Subsidy (CCS) will replace the current childcare payments we offer. If you currently get a child care payment for approved care, you need to complete a Child Care Subsidy assessment.

This will help Centrelink check if you’re eligible for the new subsidy, and how much your subsidy will be. They will prefill any information you’ve already given them.

For a step by step guide including:

#1 Get Started: Set up a MyGov account & link it to your Centrelink account

#2 Complete your assessment: Complete your claim online.

#3 Review & Submit: they'll provide a summary of all your details, check it to make sure all of it is correct before you submit it.

#4 Receipt: Make note of it for your Claim Records.

#5 Sign out: Your Claim is now complete

Click here to see the complete guide: click here. If you need further help please call us at Goonellabah Nestle In on 02 6624 2922 and we can show you how!


Secure your child’s future with our centre – come to our Open Day


Secure your child’s future with Nestle In Child Care - there are spaces available - enrol now!

Join us at our Open Day Wednesday 20 June, 10:30am - 11:30am. Take a guided tour through our centre, enjoy samples of our delicious, organic menu, meet our friendly team and ask about our affordable childcare options. 

Why our families love Nestle In: 

  • Organic meals: All meals included are organic and preservative free.
  • Natural environment: An interactive and educational environment for children to explore and discover the natural world.
  • Transition matters: Our early childhood programs facilitate a smooth transition from preschool into primary school with classes from birth to 6 years.
  • Childhood development: Our inclusive environment supports children with developmental issues or disabilities.
  • Affordable childcare: Prices start from $92 per day, including meals. Government rebates applicable.
  • Availability: Conveniently open from 6:30am to 6:30pm, Monday to Friday.

We are also a part of a bigger childcare network, for options for children at our other centres: Nestle In Alstonville & Possum Place Alstonville.

P (02) 6624 2922 | E: | W:

Enrol your child in our Pre-School program now 

Make sure that your child doesn't miss out on securing their spot!

Bi-monthly Newsletter from the office!


Danielle is excited to announce my appointment of the position as Assistant Director. "I am lucky to work with a fantastic, supportive team that is so dedicated to their positions and your children." This year, we also welcome Carren and Ana to the team. We are excited to have Jackie working in both her Chef’s position and educator position.

You will notice some changes to the playground and classrooms, if you have any ideas for our revamp, please feel free to share.

Danielle's office hours vary depending on my roster shift each day. However, Danielle is currently in the centre 5 days a week, either prior to 9am or after 5pm. So, please feel free to see her for any queries.


Please be aware that early education is not a free service. Therefore, paying your fees is a requirement each and every week. You are required to pay at least up to the amount due at the end on the current week, as per your weekly statement. Or your child(ren) position a Nestle In may be restricted, until such time as fees are up-to-date. If you are currently having difficulties paying your fees, please come and see me.

Child Care Subsidy (CCS)

You have heard or seen advertising with regards to childcare fee relief changing in the media.  This paragraph will provide you with an overview of the changes as we know them so far.

CCS is the revised childcare package which will take effect 2 July 2018.

Child Care Subsidy (CCS) will replace Childcare Benefit (CCB) and Child Care Rebate (CCR).

There will be 3 factors that will determine your level of CCS:-

  • Family Income – combined family income
  • Activity Test – activity level of the parent undertaking the least activity
    • The higher level of activity = more hours of subsidy per fortnight
      • Less than 8 hrs for a family earning up to $65,710 = 24 hrs
      • 8-16 hrs = 36 hours
      • 16-48 hrs = 72 hours
      • More than 48 hrs = 100 hours
    • Service Type – type of childcare service (so for us it will be long daycare (LDC))
    • $11.55 hourly cap rate (indexed to CPI annually)

What families need to do….

Look out for Centrelink letter (early April)

Log into your myGov (April-May)

  • Access Centrelink online account
  • Confirm current details and provide new information:-
    • Family income estimate
    • Activity test
    • Childcare details
    • Confirm enrolments

We will provide further information to you with regards to CCS as soon as it becomes available, however if you have any questions, please do not hesitate to chat to me.

Sign In & Out

It is a legal requirement to sign your child in and out of the service every day. This includes days they are absent and public holidays, on these day please write the word absent and sign your name. If you child is not signed in and out daily your child care benefits may be affected.

The centre will soon be transferring over to an electronic sign in & out system via an electronic IPad. To assist with this transition there will be changes to the centres entry and exits. As of the 23rd April 2018, the gate in to the playground will be EXIT ONLY and the only ENTRY will be via the main wooden door near the office. Please also note that sign in & out folders will also be located on the bench outside the office door. Thank you for your corporation in this change.        

From the Tadpole Room –

The children have settled in getting back into routines and learning new ones. We’ve had lots of development and new skills, with children progressing with physical, social and verbal development. This will be, out focus for programming in the upcoming weeks (months), as we involve children in lots of language experiences, using familiar songs and rhymes. While, introducing new songs to extend on children’s vocabulary. Particularly, animal songs and stories, puppets and flash cards.

The children have a strong interest in vehicles and balls, we use this items to extend on the babies’ hand/ eye coordination, with the introduction of large balls and add other sized balls as we go along. The children are also enjoying sensory exploration with play dough and art activities with lots of opportunities for fine motor development and creative expression, with different tools and materials. We look forward to collaborating with families as we travel together on yours babies learning journey.

From the team, Mel and Amber.

From the Starfish Room –

Welcome back to the Starfish Room, children have now all settled in. As the weather continues to be warm, we are really focusing on our toileting. As we all know with toileting comes accidents, so please ensure that you are sending your child with lots of nappies, undies and shorts.

In the Starfish room we have be really exploring our Nursery Rhymes. This has included using lots of visuals and make our own visuals to display in the rooms. The Nursery Rhymes that we have focused on so far are; ABC, Humpty Dumpty, 5 Cheeky Monkeys and we are starting Wheels on the Bus next week. The children love pointing to the visuals during group time, as we sing the songs.

Please make sure that you are having a look at your child’s journal, our most recent developmental summaries have just been completed. Thanks from Linda and Lizzy.

From the Turtles Room –

The turtles have welcomed a new educator Carren to our room 3 days a week. The children have formed nice friendships with Carren and Carren is settling in quickly.

The children have shown a lot of interest in animals. To follow on this interest we have made an animal table in our room for the children to explore and have been incorporating animals into our group time with counting and colour recognition.

The children have shown an interest in sensory exploration, we have been exploring Slime, Jelly, rice and ice play. The children enjoyed exploring these activities and we will continue to extend on this interest.

We are currently trialling an indoor/outdoor program (weather permitting) so the children can explore both fine and gross motor activities. This has been working well so far.

As we are programming based on your child’s interests, please let educator know if you child has any special interests they would like to share and we could incorporate into our play environment.

We have just completed your child’s developmental Summary which is now in their Journals for you to view. Please feel free to talk to educators should you have and queries or concerns.

Thank you from the educators Kahla and Carren.

From the Whales Room – 

Welcome back families and Whale children!!

This is an important year for our Whale friends before the transition to primary school education.

Throughout this year the Whales will undergo the school readiness program within the Whale room. This program focuses on various school readiness content and also the individual development and needs of each child. This is to ensure that they are emotionally, socially and mentally ready for school next year.

Already this year we have looked at the interest area of self-identity. This is where the children looked at ways to visually represent themselves. We have just finish exploring multinational countries with the Winter Olympics and Commonwealth Games. The children have enjoyed watching some of the highlights of the games, experimenting with artwork and having meaningful discussions, in relation to the countries involved, the locations of the games and sports that the athletes participate in.

I would like to take this opportunity to encourage any family input to the program. As I am, always interested in what you as parents would like to see in the program and any input is greatly appreciated. Looking forward to a big year ahead of our Whales.

Thanks from Kas the Whales teacher.

In the Kitchen with Jackie –

My name is Jackie, originally hailing from north England where I classically trained as a chef in French cuisine. Although my extensive travelling has equipped me with skills in a variety of different international cuisines, my passion has always been in health food and nutrition. I believe that positive relationships with food and nutrition start as soon as we are able to eat and the importance of a nutrient dense diet is vital in children's growth. I have been the chef at Nestle in for 15 months and believe it is my most important job role to date. I am also studying my certificate in childcare to continually improve and love the rewards and challenge of working with children.

Please try our recipe at home, your children love it and I’m sure you will too!

Pumpkin and kale macaroni cheese

(Serves family of 4)


1x 250g macaroni pasta
250g light cream cheese
2 zucchini grated
4 frozen portions kale
¼ pumpkin peeled and grated
1 tsp garlic
¼ cup flour
1 cup grated cheese (extra to sprinkle on top)
500ml litre lite mil
2 tbl mixed herbs 1 tbl thyme
2 tbl oil


Fill a large pan with water to boil the pasta.
Sweat the pumpkin, zucchini garlic and herbs in a heavy bottom pan in the oil on a medium heat until soft 5-10 mins.
Add the flour and stir into the veg for 1-2 mins until all veg is coated.
Add the milk and turn the heat down stirring the mixture frequently to avoid it sticking to the bottom
The mixture will start the thicken as it starts to heat up. Avoid boiling.
Add the cream cheese and kale and stir until all is combined using a hand Blender, blend until smooth then add the cheese.
Add pasta to boiling water and cook for 7-10 mins or until cooked.
Put the mixture back on the heat and cook for a further 5-10 mins to ensure the flour has been cooked sufficiently (the mixture may need more milk depending on thickness, you are looking for a pouring cream consistency).
Drain the pasta and put into a large serving dish, add the sauce and mix, coating every piece of pasta.
Pour the pasta into a baking dish, add extra cheese on top and grill until the cheese has melted and the top in golden brown.

Policy of the Month;



Our service has a commitment to ensuring our fees are as affordable as possible and that all families have access to any subsidies that are available to reduce these fees. The setting and payment of fees takes into account all requirements of the Education and Care Services National Regulations, Australian Tax Office, Privacy Act and the guidelines contained within the Australian Government Child Care Service Handbook. All records held at the service will be maintained in accordance with the service Confidentiality and Privacy Policy. Families will be provided with accurate fees statements and clear information regarding fee payment processes.


To enable our service to provide high quality early education and care for children we need to ensure we are financially viable at all times. Our service’s financial health and access to our service will be maximised by ensuring families are aware of all fees and fee payment requirements upon enrolment.


Fee Payable/Accounts

  • The Approved Provider will determine the required fee level to meet budget prediction for the year.
  • The fee schedule and fees payment policy will be fully explained to families during the enrolment process.
  • Fees payable will be based on either daily or weekly amounts.
  • Families will be given a minimum of 14 days’ notice of any fee increase.
  • The same fee will be charged to all families for equivalent care arrangements.
  • A statement of fees will be sent to parents/guardians monthly, in advance.
  • Families are required to pay fees in advance. A dated receipt, in accordance with Australian Government Guidelines, will be provided for each payment.
  • Families are required to pay fees on public holidays if the holiday falls on their regular booked day.
  • Fee payment will be recorded according to Australian Government Guidelines. Families may also view details about their child care usage and total fees charged and the fee reductions calculated by the Centrelink office (FAO) on the View Child Care Attendance online statement available through the FAO website.
  • Families should contact the service and disclose the child’s inability to attend as soon as this is known. Fees will still be required on days the child would normally attend. 

Child Care Benefit (CCB), Child Care Rebate (CCR) and the Child Care Management System (CCMS)

  • Our service will comply with the Australian Government requirements to be an approved education and care service for the purposes of Child Care Benefit (CCB) and the Child Care Rebate (CCR). The online Child Care Management System (CCMS) reporting requirements and any other requirements for claiming and administering CCB and the CCR will be maintained by the service.
  • It is the enrolling parent/guardian’s responsibility to complete and lodge their CCB and CCR applications with the FAO.
  • All fees are charged at the full rate and submitted to the CCMS office. Each family’s eligibility for CCB and CCR is then calculated and the service is then forwarded these funds. Deductions may then be made to each individual family’s accounts.
  • Any changes in a family’s financial circumstances may result in cancellation of CCB and CCR. It is the family’s responsibility to contact the Centrelink office if they wish to dispute this or discuss it further.
  • CCB and CCR will be deducted from a family’s fees within 14 days of the service being notified of the amount via CCMS.
  • Families will only be eligible for CCB and CCR if child care attendance records are accurately completed and signed by the parent/guardian or other responsible adult, and other eligibility requirements are met.
  • Families are entitled to 42 absence days for each registered child in each financial year. CCB is paid for these days provided that the child would normally have attended on that day, and fees have been charged.
  • Additional absences can be claimed when the first 42 days have been used. Supporting documentation may be required for approval of additional absences.
  • All documentation pertaining to CCB and CCR will be kept for the specified period of time and made available to Australian Government Officers on request.

Payment of Fees  

Fees are payable from the agreed commencement date and must be paid two weeks in advance.

Fees may be paid by cheque, electronic funds transfer by direct deposit (internet banking) or by EFTPOS. Fees are charged at $97 0-2yrs and $92 2-5yrs per day.

Overdue Fees

Parents/guardians with overdue fees will be encouraged by the Director to discuss any difficulties they may have in meeting payments and make suitable arrangements to pay, including the option of a payment plan. If this is not done, or the agreed arrangements are not kept, the matter may be referred to a debt collector and/or cancellation of the child’s booking may occur.

Late Collection Charge

Our service reserves the right to implement a late collection charge when parents/guardians have not collected their child/ren from the service before closing time. This charge will be set at a level determined by Management and based on the service’s need to recoup expenses incurred in employee overtime wages.

Roles and Responsibilities

Approved Provider and Nominated Supervisor

  • Ensure the service operates in line with the Education and Care Services National Law and National Regulations 2011.
  • Reviewing the current budget to determine fee income requirements.
  • Developing a fee policy that balances the parent’s/ guardian’s capacity to pay, with providing a high-quality program and maintaining service viability.
  • Considering any issues regarding fees that may be a barrier to families enrolling at the service and removing those barriers wherever possible.
  • Providing parents/guardians with a monthly statement of fees and charges.
  • Ensuring that the Fees Policy is readily accessible at the service.
  • Notifying parents/guardians within 14 days of any proposed changes to the fees charged or the way in which the fees are collected.
  • Collecting all relevant information and maintaining relevant documents regarding those with entitlement to concessions, where applicable.
  • Notifying parents/guardians within 14 days of any proposed changes to the fees charged or the way in which the fees are collected.
  • Ensuring a notice outlining the fees charged by the service is displayed prominently in the main entrance to the service.

Early Childhood Educators and Certified Supervisors

Referring parents’/guardians’ questions in relation to this policy to the Approved Provider or Nominated Supervisors


  • Reading this policy and referring any questions, queries or concerns to the nominated supervisor.
  • Obtain a Customer Reference Number from Centrelink as soon as practical before or after enrolment at the service.
  • Record the arrival and departure times of their child or children attending care.
  • Pay for any booked day of education and care which falls on a public holiday.
  • Ensure all fees are kept two weeks in advance at all times.
  • Provide documentation for additional absence days as required.
  • Provide 2 weeks notice of withdrawal from service. If child does not attend during this 2 week notice period full fees will be chargeable ie no CCB reductions are possible.
  • Notifying the Approved Provider if experiencing difficulties with the payment of fees.

Monitoring, Evaluating and Review

This policy will be monitored to ensure compliance with legislative requirements and unless deemed necessary through the identification of practice gaps, the service will review this Policy every 18 months. Families and staff are essential stakeholders in the policy review process and will be given opportunity and encouragement to be actively involved.


Australian Children’s Education and Care Quality Authority (ACECQA)
CCB Information:
Related Guidelines, Standards, Frameworks
National Quality Standard, Quality Area 7: Leadership and Service Management - Standard 7.3
Related Legislation
Education and Care Services National Law Act 2010
Education and Care Services National Regulations 2011: Regulation 168(2)(n)
Family Law Act 1975 (Cth), as amended 2011


  • 13/05/2018 – Mother’s Day
  • 15/05/2018 – 21/05/2018 – International Families Week
  • 05/06/2018 – World Environment Day
  • 11/06/2018 – Centre Closed (Queen’s Birthday)
  • 08/07/2018 – 15/07/2018 – NAIDOC Week
  • 19/07/2018 – Pyjama Day
  • 18/08/2018 – 24/08/2018 – Childrens Book Week
  • 02/09/2018 – Father’s Day
  • 01/10/2018 – Centre Closed (Labour Day)
  • 26/10/2018 – Grandparents Day

Nestle In Commonwealth Games

Commonwealth Games

The educators and children have been exploring the Gold Coast Commonwealth Games and decided to host their own games. The children enjoyed a fun and exciting day using physical fundamental movement skills.

Skills such as running, cycling, and balancing together with learning games with rules; fair play; and turn-taking. The Whales Transition to School group of children created the medals for the Medal Ceremonies and each child and educator had the opportunity to participate.

Linda was quite the star in the balance beam and cycling. For some of these outstanding athletes it is now time to focus on the Olympics in 2020, GOING FOR GOLD.