FAQ’s

FAQ's

Program | Enrolment | Priorities of Access | Orientation | What to Bring | First Day | Parent Involvement | Parent Information | Feedback & Grievances | Fee StructureFee Subsidies and Government AssistanceChildcare Benefit (CCB)Childcare Rebate (CCR)Jobs Education and Training Scheme (JET) | Polices | ExcursionsEmergency and EvacuationSickness and Infectious DiseaseImmunisation | Medication | Sun Protection | Lost PropertyArrivals and Departures | BirthdaysToys/Treasures from Home

Program

Nestle In Goonellabah Early Learning Centre offers a stimulating, educational and creative program that ensures childrens’ interests and needs are nurtured and developed, through a wide range of carefully selected resources and well-maintained equipment. Staff continually endeavor to improve the learning environment by maintaining a high degree of organisation and teamwork among staff, as well as with the children and their families. We plan and provide learning opportunities supported by the Early Years Learning Framework (EYLF), which ensures your child receives quality education programs in our Centre. The vision of the EYLF is for all children to experience play-based learning that is engaging and builds success for life. The EYLF describes childhood as a time of belonging, being and becoming.

  • Belonging is the basis for living a fulfilling life. Children feel they belong because of the relationships they have with their family, community, culture and place.
  • Being is about living here and now. Childhood is a special time in life and children need time to just ‘be’ – time to play, try new things and have fun.
  • Becoming is about the learning and development that young children experience. Children start to form their sense of identity from an early age, which shapes the type of adult they will become.

The program, planned and evaluated with the involvement of all staff, is based on sound education and knowledge of child development, observations of children, current child rearing practices, and in consultation with children and families. Each child has a developmental journal where observations, objectives, and plans are documented. This journal is a working document and can be viewed by the parent at any time. It remains the property of the Centre whilst your child is enrolled at the Centre. The program is flexible to meet the needs of individual children and group needs. We work very hard at "bridging the gap" between home and our service. The Centre adheres to:

  • Education and Care Services National Law Act 2010
  • Education and Care Services National Regulations 2011
  • National Quality Framework;
  • National Quality Standards;
  • Work Health and Safety Act 2010
  • Centre Philosophy
  • Centre Policies and Procedure; and
  • Is guided by the Early Childhood Association Code of Ethics.

Enrolment

Enrolments are made from the Waiting List with regard to priority of access, vacancies in the age group and date of application. Where possible it is our intention to place a sibling of an already enrolled child at our Centre.

Enrolments are made for permanent bookings only. Occasional placements may be made according to the vacancies and at the discretion of the Director and/or an Assistant Director.

Enrolment forms are given to families when a position becomes available and is accepted by the family. Children must be enrolled prior to commencing at our Centre.

Priorities of Access

The Centre operates under a Priority of Access to ensure working and studying parents’ childcare needs are met.

Orientation

Orientation begins with our comprehensive enrolment form. The enrolment form includes all required information to comply with the National Quality Framework as well as personal information so we can contact you at any time. The last page of the enrolment form is the profile of your child so the more information you share with us with regard to your child assists with the settling in of your child to his/her new childcare environment.

We encourage parents to visit the Centre with their child/ren prior to commencing with us. This allows the child to explore his/her new environment with the security of parents close by. It also gives parents time to familiarise themselves with the environment, educators and practices to again assist with the transition to childcare. Whilst we understand this is not always possible, it is encouraged.

Parents of new children to the Centre are given a very detailed outline of their child's day. We recognise that parents are busy and often reflecting on the daily activities of their child when they get home is of enormous benefit.

What to Bring

To ensure quality care of your child while at the service we ask that you provide the following resources each day in your child’s bag with all items clearly labelled with the child’s name:

  • Any formula the child requires and bottles filled with boiled water (enough for the whole day)
  • At least 5 nappies per day, or if toilet training at least 4 changes of clothing.
  • Any lotions or creams for your child’s nappy change
  • A clean drink bottle filled with water (please take home to clean each day for the health and hygiene of your child)
  • A sun safe hat with a wide brim (no caps)
  • Extra clothing in case of accidents or messy play (both summer and winter)
  • Please ensure your child is wearing sun safe clothing (no singlets/sleeveless dresses/etc.)
  • We will reapply sun cream when required but we ask that you apply sun cream on arrival at the service

First Day

Often parents are anxious on their child’s first day and will be keen to know how their child settled in, and so we invite you to phone the Centre at any time to check on your child’s progress.

Educators use their skills and strategies to settle your child and form secure and safe relationships.  You can be reassured educators are well trained in helping new children feel comfortable in our Centre.

At the end of your child’s first day, educators will provide you with detailed information with regard to your child’s day.

Parent Involvement

We welcome parents into the Centre at all times. Your involvement and participation in the program is an invaluable aspect of the day-to-day operation of the Centre. It is viewed as a partnership between parents and staff in the best interest of your child.

Through written and verbal communication, parents are informed of their child's activities throughout the day and their progress in the achievement of appropriate developmental milestones.

Parent Information

Each family has a communication pocket located in the foyer of the service.  Please check it regularly for fee reminders, receipts, newsletters and notes. Children have an allocated locker in their playroom, the “Whale” group have hooks for the children’s belongings.

Children have a developmental journal where records of development and interests are documented. Families are encouraged to view and contribute to the journal.

Each playroom has the weekly program and routine displayed. At the end of each day staff display information about the day such as experiences children enjoyed. Please take a minute to read the information displayed as it provides information for parents to illicit communication with their child about their day and assists children make meaning of their learning.

Feedback and Grievances

Families are encouraged to chat to educators at drop off and pick up times.  Families are welcome to telephone the Centre throughout the day.  Please also use our email address.  Written notes, reflections and comments are also encouraged in your child’s developmental journal.

Should you have any concerns regarding the care of your child/children, please approach in the first instance your child’s educator or Assistant Director or Director.  Any grievances are documented and the Director is notified. Concerns are investigated and reported and feedback given to the parent within a timely manner.

In the unlikely event that you have a concern with regard to an educator, please consult the Assistant Director or Director who will address the matter promptly.

In the best interest of your child, it is necessary for you as the parent and staff as educators to work together and share concerns and information.

Fee Structure

Tadpoles (0-2 years)                           $95 per day
Starfish (2-3 years)                             $90 per day
Turtles (3-4 years)                              $90 per day
Whales (4-5 years)                              $90 per day

Fees can be paid by cash, cheque, EFTPOS at the Centre or deposited into our account through Internet banking.
Our bank account details for direct deposit are:

BSB:                      062 565
Account:               1067 7133
Reference:            [Your child’s name]

Fees are charged for all days booked including Public Holidays and absences due to sickness and holidays. Fees must be current at all times.  The Director reserves the right to terminate a child's placement should fees fall into arrears. If you are experiencing financial difficulties at a particular time, please consult the Director, who will endeavor to assist you.

Two weeks written notice is required if you wish to withdraw your child from the Centre.

Fee Subsidies and Government Assistance

There is a variety of fee subsidies provided by the Federal Government, including: -

  1. Child Care Benefit (CCB)
  2. Child Care Rebate (CCR)
  3. JET Jobs, Education Scheme (JET)
  4. Special Child Care Benefit (SCCB) relating to a child “at risk” or temporary financial hardship

The Department of Social Services manage all subsidies through the Child Care Management Systems (CCMS).  In order to receive any of the subsidies listed above, families will be required to register your family details with Centrelink, telephone 136150.

Childcare Benefit (CCB)

Our centre is registered as a provider of “Approved Care” under the ChildCare Management System (CCMS).  Under CCMS the Federal Government provides us with each family’s approval details directly, which is why each family must be registered with Centrelink to receive benefits.  Two ways to receive CCB subsidy are: -

  1. Reduced Fees: the amount of your CCB fee subsidy is deducted from the daily fee you pay to us, and we collect the CCB subsidy on your behalf from the CCMS; or
  2. Full Fees: you may elect to pay the full daily fee to us, and then you claim a lump sum refund via Centrelink at the end of the financial year.

Childcare Rebate (CCR)

The Child Care Rebate (CCR) provides eligible families with a 50% rebate of their “out-of-pocket” child care fees, to a maximum of $7,500 per annum per child per annum. That is, it is 50% of the total fees paid after deducting the CCB or JET subsidy referred to above.

It is NOT means tested against income however to receive CCR, the primary carer must be working or studying a minimum of 15 hours per fortnight.  Centrelink provide a work study questionnaire to approve CCR.

Further information and the eligibility details can be found on the Centrelink website at www.humanservices.gov.au

Jobs Education and Training Scheme (JET)

You may be eligible for JET Child Care Fee Assistance if you receive:

This includes situations where the payment listed above is suspended or you are still eligible for the payment but not receiving income support because your fortnightly earnings are over the limit.

You may also be eligible for JET Child Care Fee Assistance if you:

  • Have a Job Plan in place, this is a written agreement that sets out the actions you agree to take to find work, and;
  • Receive the maximum rate of Child Care Benefit and must not have elected a lesser rate, and use approved child care such as Long Day Care, Family Day Care and Outside School Hours Care

Policies

The Centre is continually developing and reviewing its policies and procedures covering the seven quality areas of the NQF, and practices within the Centre. The policy folder is located in the foyer. Please ask staff for assistance if required.

Excursions

Nestle In Childcare Centre will arrange excursions for the children to attend periodically. Children's age and interests are considered when planning excursions. Excursions provide a range of experiences to broaden your child's understanding of their world and it also allows them to practice skills outside of the surrounds of the Centre.

When excursions are organised, you will receive a note informing you of the excursion including date, time, venue, costs etc. and the note will include a permission slip. Educators will conduct a risk assessment prior to any excursion taking place.  If you agree to your child attending, you must sign the permission slip and return it to the service prior to the excursion.

To facilitate a safe and enjoyable excursion, we may need extra adults to help with supervision and if so you will be invited to attend. As your role will be that of supervision unfortunately it is not possible for younger siblings to accompany parents on these occasions. A "Working with Children" declaration will need to be verified prior to you accompanying us on the excursion. This is another great opportunity for you to be involved in the Centre's activities with your child.

Emergency and Evacuation

An emergency and evacuation plan is displayed in each playroom. Emergency evacuation practices are held regularly to ensure the evacuation of children to a safe place in the event of an emergency.

Accidents and Incidents

Whilst we take every precaution to avoid accidents and incidents from occurring, they do sometimes happen.  In the event of an accident and/or incident the educator who ascertained there is an issue, will perform first aid if required and take all care to ensure the safety and security of child. Documentation is recorded. Parents will be notified either when they collect their child or contacted at the time (depending on the circumstance). Parents will also be required to sign the accident/incident report to confirm they have been advised of the situation. If you cannot be contacted and medical treatment is required, the necessary steps will be taken and an educator will endeavor to contact your nominated emergency contact. Medical expenses are the responsibility of the parent.

Sickness and Infectious Disease

Staff reserve the right to send home or refuse attendance of any child considered not well enough to attend or whose illness may affect the health of others. In cases where a sudden illness occurs or where educators considers a child to be showing signs of infection or a contagious condition, the parent will be notified and the child should be promptly collected.

Immunisation

For the health and safety of all children enrolled at the Centre we ask that you present your child's immunisation status report (obtained from the Centrelink website) at enrolment and keep their immunisations up to date. Most common childhood diseases are contagious. If an outbreak of an illness should occur, children who are NOT immunised will be excluded from the Centre, until the outbreak has passed. Fees are payable for the period of the absence.

Medication

If your child requires medication to be administered whilst attending the Centre, please ensure a medication form has been completed. The medication must be prescribed by a doctor, clearly labeled with the child's name, name of medication, dosage and expiry date. Medication is to be given to an educator to be stored in the medication box either in the fridge or first-aid cupboard. Please do not leave medications in a child's bag.

Panadol, Neurofen or any other "over-the-counter" medications will not be administered to a child unless prescribed by a doctor. If a child is sick enough to need Panadol or any other "over-the-counter" medication, please do not bring your child to the Centre. We are unable to care for sick children.

Sun Protection

All children need to be protected from the sun whilst at the Centre so we ask that they wear a broad brimmed hat and appropriate sun safe clothing. Sunscreen is provided at the Centre. Please apply sunscreen to your child when you bring him/her in the morning and educators will reapply throughout the day.

Lost Property

Please clearly label all items that your child brings to the Centre to ensure their safe return to you. Please check the Centre's lost property basket regularly. Contents of the lost property basket may be disposed of as seen fit by the Director.

Arrivals and Departures

Arrival:
It is essential that on arrival that all children are signed IN by a parent or responsible adult. The service is open from 6.30am. Parents/Carers are expected to make contact with an Educator when dropping their child off at the Centre and pass on relevant information for their child’s well-being.

Departure:
Each enrolled child is to be collected from the Centre by a responsible adult prior to 6.30pm, if a child is not collected before 6.30pm a late collection fee will be charged at a rate of $1.00 per minute per child. It is essential that all children are signed OUT by a parent/guardian or Authorised Nominee as per enrolment form. In an emergency situation where a person not nominated on the enrolment form is required to collect the child, a parent must advise the service and the person nominated must be able to produce photo identification.

Birthdays
Birthdays are a special time in a child's life. The service will provide a birthday celebration for your child if their birthday falls on a day that they are in care. This will ensure inclusion of all children in the service.

The celebration will include a cake cooked by our Chef in the kitchen. The cake will be reasonably healthy. It will be made with wholemeal flour, fruits and limited sugar. The “icing” will be made with low fat whipped cream and coloured your child’s favourite colour then slightly sweetened with honey.

The cake will be served for afternoon tea and will be large enough for all the children to join in the celebration. Parents are very welcome to come and share in the celebration.

Toys/Treasures from Home

Toys/treasures from home are discouraged. They can often cause conflict, and can become lost or broken. The Centre accepts no responsibility for toys/treasures from home.

If your child especially would like to share something from home with his/her friends and educators, please ensure you give it to an educator when you arrive and it will be stored securely until appropriate for the child to share it with us.

Register your interest here!